Frequently Asked Questions

Does QuadNet offer unlimited dial-up accounts?

YES. You will always be billed a flat rate regardless of how many times you log on to the Internet how long you stay on, or how much data you upload or download. We limit your account, however, to only one simultaneous login per account.

Do you offer broadband access?

YES. We can provide high-speed business grade broadband connections throughout the Greater Delaware Valley and in more than 30 major cities across the USA.

Can I host my website with QuadNet if I don't have a dial-up or broadband account?

YES. We are pleased to provide a range of hosting-only plans including shared as well as dedicated hosting, and colocation. And if you are concerned about protecting your customers' data, you can now host your website on a high-security SiteFortress server. QuadNet is the only ISP in America to be able to provide the security of SiteFortress hosting.

Can I get a discount if I pre-pay for a year of service instead of paying every month?

YES. QuadNet offers Flat Rate billing plans on a monthly, quarterly, semi-annual or annual basis, and you will save more on your average monthly rate if you prepay for a longer period of time. What do I do if I have a technical problem or a question.

Can I cancel my service and obtain a refund for the unused portion?

For information about our refud policy, click here



Try to find an answer on our extensive support page, and if you still need assistance, call us on our toll-free tech support line at 1-888-765-QUAD (1-888-765-7823) Ext 2.