Subject to our standard terms and conditions, this document describes our policy concerning cancellation of services and payment of refunds.

1. Services are provided for the period specified in your chosen service plan and automatically renewed for a period of equal length at the expiry of each period.
2. Payment for services must be made in advance on or prior to each plan renewal date and will be automatically debited from your specified credit card or bank account (if provided).
3. You may request cancellation of your service by providing written notice of cancellation at least thirty (30) days prior to your next renewal date.
4. Following your request for cancellation, services will continue to be provided for the remainder of the plan term.
5. Upon cancellation, a pro-rata refund will be provided to the same credit card or bank account from which payment was drawn for the unexpired portion (if any) of your plan term.
6. Where you have purchased more than one plan, the billing renewal date for each plan will be calculated independently according to the plan rules. Should you wish to cancel all plans, you must request cancellation in writing separately for each plan, at least thirty days prior to the next billing date of each plan
7. Customers who request and receive services on an on-going basis, not subject to a minimum plan term, may cancel their service at any time by providing thirty (30) days notice in writing. Upon cancellation, a pro-rata refund will be provided to the same credit card or bank account from which payment was drawn for the unused portion (if any) of the period already paid for.
8. In the event of a dispute concerning billing or credit charges, please email admin@quadnet.net outlining the full nature of your dispute or contact our accounts department on 1-888-765-7823 (ext. 3) toll-free.